Refund Policy
At Laser Styles LLC, we take pride in delivering high-quality laser-engraved products that are crafted with precision and care. Our commitment is to ensure your satisfaction with every purchase. Please review our refund policy outlined below to understand the terms and conditions governing refunds.
- Personalized Items:
- Due to the unique and customized nature of personalized items, we do not typically offer refunds or exchanges on these products.
- It is crucial to carefully review and confirm all personalization details (including spelling, dates, and other relevant information) before placing your order.
- Quality Assurance:
- We strive to maintain the highest standards in the production of our laser-engraved items. If you receive a product that does not meet the specifications you provided during the ordering process, please contact us within 7 days of receiving the item.
- Eligibility for Refunds:
- To be eligible for a refund, you must provide clear evidence of the issue, such as photographs clearly showing the defect or error.
- Refunds are only applicable to the cost of the item and do not include shipping charges.
- Refunds will be issued once the returned item is received, inspected, and deemed to meet the criteria for a refund.
- Contacting Us:
- If you believe you are eligible for a refund, please contact our customer service team at service@laserstyles.com within 7 days of receiving your order.
- Provide your order number, a detailed description of the issue, and attach clear photographs documenting the problem.
- Exceptions:
- Refunds will not be granted for personalized items unless the issue is a result of an error on our part, such as a mistake in engraving or a defect in the product.
- Changes or modifications to personalized orders cannot be accepted once the order is in production.
- Cancellation Policy:
- Orders for personalized items cannot be canceled once the production process has begun.
By placing an order with Laser Styles LLC, you acknowledge that you have read and agreed to our refund policy. We appreciate your understanding and cooperation as we work to ensure that your laser-engraved items meet and exceed your expectations.
If you have any questions or concerns about our refund policy, please do not hesitate to contact us. Thank you for choosing Laser Styles LLC for your laser engraving needs.
Laser Styles LLC
service@laserstyles.com
Updated: July 2023